It was a hoax. And it was terrifying. But Nest's systems weren't breached in the process. The hacker gained access to the camera by getting the account's password from a third party. In other words, the woman likely used the same login information for Nest as she did another website that's been breached.
On Wednesday, Nest reiterated that the company wasn't hacked.
"In recent weeks, we've heard from people experiencing issues with their Nest devices," Rishi Chandra, vice president of Nest, wrote in an email to customers. "We're reaching out to assure you that Nest security has not been breached or compromised."
Chandra also says in the email that Nest, which is owned by Google, looks for breaches across the internet. If Nest accounts are possibly vulnerable because of those breaches, the company alerts customers and temporarily disables access.
The email also reminds customers of best practices when it comes to device and password security.
That includes two-factor authentication, which requires users to provide two types of verification to sign in, like from both your desktop computer and phone.
The note also says to make sure your software isn't outdated to make sure you get the latest security updates.
The catalyst for the security primer was a handful of recent reports about hackers gaining access to Nest Cams. Aside from the North Korea hoax, a hacker in December took over the camera of a man in Arizona to warn him of security vulnerabilities.
In another case that month, a hacker told a couple through the device he'd kidnap their child.
Those incidents are notable because Google, Amazon and Samsung have made big investments in smart home technology.
But scares like those could sour people from bringing internet-connected appliances into their homes.
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